Service & Repairs
We're Here To Help
Sometimes equipment fails. That's a hassle. We can help.
Is Your Request An Emergency?
YES!
STOP and please call our office at 519-453-3368.
If you are calling outside of regular office hours, please press "9" for after-hours service.
No, just need to get it fixed.
Ok. Great. You have two options.
You can fill out the Repair Service Request Form below or you can call us at 519-453-3368 during regular business hours.
Our Repair Service Procedure
Every now and then, we get equipment that needs a little extra love, and sometimes they need a LOT of love. We can help.
If you've got a piece of equipment that needs some TLC from Horizon Solutions, please fill out the Repair Service Request Form below or give us a call at 1-800-698-8796, and we'll set you up with an RMA (Return Materials Authorization) number.
Once you've got that, send the item our way along with the RMA number attached. We want to make sure we give your gear the attention it deserves. Remember the more info you can share about what's going on, the quicker we can get it fixed up for you.
Submit Your Repair Service Request Here
Please complete the repair service request form below and one of our technicians will get back to you shortly, within one business day.
Pro Tip: The more information you provide the faster we are able to diagnose the problem.
Rather call us and talk to someone?
We totally get it. Sometimes its easier to explain the problem on the phone.
Call Horizon Solutions at 519-453-3368 and we can help.
